Tenity is proud to announce its investment in Cavos, a rising AI startup that is transforming enterprise contact centers across the BFSI (Banking, Financial Services & Insurance) sector.
Singapore, May 19, 2025 — Tenity is proud to announce its investment in Cavos, a rising AI startup that is transforming enterprise contact centers across the BFSI (Banking, Financial Services & Insurance) sector. Cavos replaces BPO-led customer service outsourcing with AI voice agents that deliver human-like conversations, automate compliance audits, and enhance customer experience at scale and with precision.
Founded in 2024 by Johan Antlov and Ramdhan Hidayat, Cavos is on a mission to make contact centers more agile, cost-efficient, and intelligent. As companies face growing volumes and rising expectations for quality service, Cavos enables businesses to reimagine their customer interactions through high-impact calls. CEO Johan brings deep operational expertise, having served as Managing Director at Lazada and as co-founder and Chief Growth Officer at HappyFresh, where he led the scaling of large contact center operations.
“Cavos is solving a real problem in customer service by making contact centers smarter and more efficient. We’re excited to support the team as they bring this innovation to the BFSI sector.” – Jonas Thürig, Managing Partner and Head of Tenity Asia
Cavos offers AI-powered voice agents capable of complex problem-solving and real-time call handling. These agents also deliver 98% accuracy in quality assurance , significantly reducing operational costs and human errors when compared to legacy systems. The startup has already launched successful programmes with major fintechs and BPOs across South-East Asia, validating both product-market fit and commercial viability.
“We’re excited to welcome Tenity as a strategic investor in Cavos. This partnership is fuelled by a shared vision for AI’s transformative power in Asia’s fintech space and has been an invaluable resource as we continue to scale our operations across Southeast Asia.” – Johan Antlov, Co-founder & CEO at Cavos
About Cavos
Cavos was founded in 2024 by Johan Antlov & Ramdhan Hidayat with the mission to make enterprise contact centers agile & cost-efficient. Cavos provides AI voice agents that automate call interactions and compliance audits for the BFSI industry. These agents offer human-like conversational abilities & complex problem-solving, serving as a direct alternative to human-staffed outsourcing solutions. The company is headquartered in Singapore and has its primary operations in Jakarta.
About Tenity
Tenity is a global innovation powerhouse shaping the future of finance and technology. With hubs across Europe and Asia, Tenity blends venture capital, open innovation and global ecosystem access to create value that compounds. Since launch, it has partnered with over 65 institutions, supported 1,600+ startups, and runs innovation programs in 15+ countries. Tenity. Fintech makers – and other impossible things
